El Pollo Regio
11322 Garland Rd, Dallas, TX 75218 · 75218 · Restaurant
Passed most recently but 2 prior failures on record
2025-10-31 Pass New Retail Food 2022
No violations found.
2025-04-23 Pass New Retail Food 2022
No violations found.
2024-10-30 Pass New Retail Food 2022
No violations found.
2023-09-24 Pass Routine CRITICAL 9
*37 Food protected from cross contamination by storing the food in packages, covered containers, or
observed open containers of sauce- not protected
*40 Reuse of single service articles
observed drive-thru staff members drop single use cup and pick up/ restock
*03 Food products not maintained at 135øF or above
half a chicken inside warmer observed at 124 F- reheat to 165 F
*45 Premises shall be maintained in good repair
replace missing floor tiles (bag n box)
*33 Rinsing procedures - 3 compartment sink
observed staff washing dishes at 3- compartment sink
*34 Outer door: solid,selfclosing,tightfitting
daylight seen underneath back door- not weather/ rodent proof
*31 Individual, disposable towels
no paper towels at back handsink
*42 Dirty nonfood contact surfaces
observed vent hood filters with heavy build up
*24 Food Labeling- with common name of the food
Label big drink dispensors
2023-02-22 Pass Routine CRITICAL 5
*10 Clean Sight and Touch
BUILD UP IN SIDE ICE MACHINE
*18 Chemical separate by spacing - Retail Sale
SANITIZING BUCKET STORE SAME SHELF WITH DRINKS Plastic CUPS
*47 Other Violations
BROKEN GASKET AT DOOR OF COLD HOLD
*42 Floors/walls/ceiling/nonfood dirty
BUILD UP ON AC COVER IN WIC
*07 Food safe, good condition, unadulterated, and honestly presented
DENTED CAN IN STOCK
2022-09-16 Pass Routine 4
* 21 RFSM notify 10 days & replacement in 45 days
no city of dallas rfsm
*42 Dirty nonfood contact surfaces
dirty fan cover and ceiling in wic
*47 RFSM Certificate - Not Display
*22 Nail polish, fake nails, criteria
pic with long nails
2022-03-22 Pass Routine CRITICAL 2
* 21 RFSM notify 10 days & replacement in 45 days
NO CITY OF DALLAS RFSM. PLEASE GET COPY OF RFSM FROM OFFICE OF CONSUMER HEALTH WITHIN 10 BUINESS DAYS AND SEND COPY TO ME
*18 Toxic Chemical Storage - Retail Sale
SANITIZER BUCKETS STORE ON FOOD SHELF
2021-10-27 Pass Routine 1
* 21 RFSM notify 10 days & replacement in 45 days
NO RFSM FOR MANAGER ONSITE
2021-05-24 Pass Routine 4
*31 Individual, disposable towels
NO DISPOSABLE TOWELS AT HAND SINK
*42 Nonfood-contact surfaces material
RUSTED SURFACE FOR DISHOLDER
*45Physical Facilities Floors,Walls,Ceilings
LEAK FROM CEILING
* 21 RFSM notify 10 days & replacement in 45 days
EXPIRED RFSM
2020-11-03 Pass Routine
No violations found.
2020-05-14 Pass Routine
No violations found.
2020-04-07 Pass Routine 2
*43 Light bulbs, light shields provided
replace light bulb in vent hood
*47 Other Violations
towels under cutting board
2019-12-04 Pass Routine 7
*43 Light bulbs, light shields provided
REPAIR LIGHT IN VENT HOOD
*47 Other Violations
DIRTY FAN COVER IN WIC
*19 Plumbing design, construction, and install.
KEEP DRAIN TUBE 6 INCH ABOVE FLOOR DRAINAGE
*42 Nonfood-contact surfaces material
CLEAN FLOOR WITHIN DRY STORAGE AREA
*36 Cloths in-use for wiping between uses stored
STORE Wiping TOWEL IN SANITIZING BUCKET NOT ON PREP SURFACE
*32 Food-contact surfaces. smooth, non-absorbent and easily cleanable
NO TOWEL UNDER CUTTING BOARD
*14 Cloth glove--use
EMPLOYEE PICK FOOD ON FLOOR WITH GLOVE THAT SHE IMMEDIATELY TURN TO SAVE CUSTOMER RTE FOOD WITH
2019-05-24 Pass Follow-up CRITICAL 4
*39 Loosely cover cooling foods
*09 Raw ready to eat - Food protected from cross contamination by separating, storage, preparation,
raw shell eggs adj veggies
*18 Toxic items labeling-non original container
label all chemicals
*27 Cooling method, criteria - using ice bath
use proper cooling methods -do not leave large quantities of food to cool at room temp
2019-04-26 Pass w/ Conditions Routine CRITICAL 13
*45 Drying Mops-air dry
*41 Food storage containers, identified with common name of food.
*09 Cooked ready to eat - Food protected from cross contamination by separating, storage, preparatio
raw shell eggs stored adj cheese
*27 Cooling method, criteria - smaller portions
*39 In-use utensils, between-use storage. During pauses in food preparation or dispensing, food prep
using portion cups to scoop, must use utensil with handle and keep upright
*40 Single use articel wrapped or dispensed
cup lids upside down, protect food contact surface
*26 Consumer Advisory--salad bar or buffet --- use of clean tableware to return
at salsa bar
*03 Food products not maintained at 135øF or above
beans left out 125 F seasoning/ veg mix 110 F left out chicken in warming cabinet 125F/121F
*01 Cooling -- total 6 hours, 135-41øF
large pan of steak cooked at 8 am still 46 F in center use the cooling methods provided via email to cool food beans on stove 95 F cooled for 2 hrs
*18 Toxic items labeling-non original container
red buckets not labeled with contents
*32 Equipment has cracks and corners
ice bucket
*21 Demonstrateion of knowledge by PIC
Managers should review food code thoroughly manager did not know proper arrangement of raw proteins
*47 Other Violations
post "no smoking within 15 feet of entrance City of Dallas Ordinance" signs at entrance doors customers smoking Less than one foot from doors
2019-04-16 Fail Routine CRITICAL 19
FAILED: *10 Sanitization after Cleaning
employee cleaned knife without sanitizing
FAILED: *31 Handwashing lavatory - used for other purpose
FAILED: *22 Handlers-Certificate Not On Site
missing several employee certificates
FAILED: *35 Eating food, chewing gum, drinking beverages, or using tobacco
multiple employees eating drinks stored on equipment
FAILED: *03 Food products not maintained at 135øF or above
cooked onions 117 F left out chicken in not hold 112F, 120 F, 127 F taking too long to transfer from grill to hot hold unit? unit may not be working properly
FAILED: *27 Cooling method, criteria - placing the food in shallow pans
FAILED: *45 Drying Mops-air dry
FAILED: *14 Hands wash procedures-without soap
dispenser broken
FAILED: *32 Equipment & Utensils smooth easily cleanable
no towels under cutting boards no paper on shelves no raw wood crates
FAILED: *02 Cold Hold (41øF/45øF or below)
shredded chicken 50 F chicken taquitoes 45 F elevated temperature due to hot beef flan@front 42 F
FAILED: *37 Food protected from cross contamination by storing the food in packages, covered containers, or
cover all food when not in use
FAILED: *21 RFSM - Not On Site
not registered with city of Dallas
FAILED: *01 Cooling -- within 2 hours, 135-70øF
rare beef 77 F at center after 2 hrs, will cook fully and then cool
FAILED: *41 Food storage containers, identified with common name of food.
FAILED: *39 In-use utensils, between-use storage. During pauses in food preparation or dispensing, food prep
paddles in still water
FAILED: *34 Outer door: solid,selfclosing,tightfitting
FAILED: *26 Consumer Advisory--salad bar or buffet --- use of clean tableware to return
no notification that customers must use a clean plate each time@ salsa bar
FAILED: *34 Remove dead/trapped pests
dead bugs in light shields
FAILED: *09 Food protected cross contamination separating types of raw animal food storage, preparation, hol
raw chicken adj raw beef raw ground beef and raw beef stored together
2018-10-25 Pass Routine CRITICAL 10
*45Floor, wall, ceiling - Exposed material
*32 Equipment & Utensils smooth easily cleanable
rusty shelves
*34 Controlling pests. Eliminating harborage conditions
flies observed in the facility
*39 Keep utensils handles upright or protected
ice scoop must be inserted into the ice with the handle upright to prevent contamination
*29 Sanitizing solutions, testing devices
the employees were not able to demonstrate how to check the sanitizer level.
*37 Storing the food at least 15 cm (6 inches) above the floor
*21 RFSM - Not On Site
register with the City of Dallas as a Registered Food Service Manager by next inspection
*43 Clean vent syst:Intake/exhaust air ducts
*18 Toxic items storage adjacent to food/utensils
cleaning mop and bucket stored next to bags of onions on the floor in the back area
*24 Food Labeling- with common name of the food
2018-10-21 Fail Routine CRITICAL 24
FAILED: *42 Dirty nonfood contact surfaces
detail clean attached equipment (grill/heavily grease build up observed
FAILED: *34 Outer openings:closing holes, gaps
day light seen underneath the front doors
FAILED: *27 Cooling, heating, and holding capacities. Equipment
small rif
FAILED: *37 Storing the food where it is not exposed to splash, dust, or other contamination
cover food boxes
FAILED: *14 When to wash hands before donning new gloves
cook observed not washing hands and applying clean gloves
FAILED: *31 Handwashing lavatory - used for other purpose
do not store anything inside the hand sink
FAILED: *32 Maintain in Good Repair
rusted shelves observed (dry ingredients) rusted shelves inside of walk in cooler
FAILED: *39 Cutting surfaces.
replace worn cutting boards as often as needed
FAILED: *22 Handlers-Certificate Not On Site
all food handlers must be trained in food safety
FAILED: *41 Food storage containers, identified with common name of food.
label all bulk food ingredients containers
FAILED: *01 Cooling -- total 6 hours, 135-41øF
must properly cool hot food down
FAILED: *40 Store single-service item in original package
protect single service items by storing poly bags
FAILED: *33 Rinsing procedures - 3 compartment sink
3 com sink must be set up correctly, clean dishes must air dry
FAILED: *18 Toxic items labeling-non original container
chemical spray bottles observed not labeled
FAILED: *20 Grease Trap Tickets
FAILED: *35 Eating food, chewing gum, drinking beverages, or using tobacco
employee drinking cup observed on prep table
FAILED: *36 Cloths in-use for wiping between uses stored
wet cloths must be stored inside a sanitizer solution
FAILED: *29 Sanitizing solutions, testing devices
no sanitizer test strips
FAILED: *09 Food protected cross contamination arrange each type food in equipment so cross is prevented
raw eggs observed stored over rte food
FAILED: *07 Food safe, good condition, unadulterated, and honestly presented
expired food products
FAILED: *46 Physical Facilities Premises
clean restroom
FAILED: *47 Other Violations
light shields removed in back storage area replace missing vent a hood filters food employees must focus on one task at a time food staff recommend have cleaning bucket label mop sink recommend
FAILED: *02 Cold Hold (41øF/45øF or below)
raw box of chicken observed out at room temperatures cubed beef 86 degrees f
FAILED: *45 Premises shall be maintained in good repair
reseal hand sink to wall near 3 com sink clean the floor throughout the kitchen area cover floor drain in grill area seal opening above the bag-n box check interior of walk in cooler
2018-02-12 Pass w/ Conditions Routine CRITICAL 11
*27 Cooling method, criteria - smaller portions
*39 Loosely cover cooling foods
*35 Eating food, chewing gum, drinking beverages, or using tobacco
*22 Handlers-Certificate Not On Site
*03 Food products not maintained at 135øF or above
warmer 110 F cooked chicken 117 F replace or repair
*18 Toxic items labeling-non original container
*27 Cooling method, criteria - using ice bath
*21 A establishment shall have written procedures for employees to follow when responding to vomitin
*32 Approved Food Contact Equip.
no takeout bags on food
*47 Conditions of Permit-in use of food equipment
*15 Contact RTE Products w/ Bare Hands
2017-06-20 Pass Routine CRITICAL 8
*10 Chlorine sanitizer concentration, minimum temp.
sanitizer buckets too strong, thought manager/ employee correct amount of chlorine needed
*18 Toxic items labeling-non original container
spray bottles not labeled with name of chemical
*34 Outer door: solid,selfclosing,tightfitting
repair back door that is not self closing
*03 Food products not maintained at 135øF or above
chicken in hot hold in back area not proper temperature
*10 Clean Sight and Touch
clean gaskets from reach in cooler
*39 Store all equipment & utensil covered or inverted
ice scoop sitting in ice and not in scoop holder
*40 Single use articel wrapped or dispensed
place a mat or tray where to go and single use items are sitting
*21 A establishment shall have written procedures for employees to follow when responding to vomitin
Establishment has to have a spill kit OR written instructions for vomit//diarrhea clean up so employees know how to properly clean
2016-12-13 Pass Routine CRITICAL 8
*02 Cold Hold (41øF/45øF or below)
condiment bar reads 20F
*32 Food-contact surfaces. smooth, non-absorbent and easily cleanable
clean all coolers
*34 Pest control-routine inspections for
maintain pest control routine
*39 Store equipment & utensils - avoid contamination
no utensils inside containers/ice machine
*40 Handle & dispense of cleaned utensils, single-use
using salsa cups to dispense food
*43 Light bulbs, light shields provided
replace light bulbs
*47 Handwashing signage
have sign posted at each handsink
*29 Sanitizing solutions, testing devices
have test strips for sanitizer tablets
Data sourced from City of Dallas Code Compliance ·
Score calculated from inspection outcomes, violation severity & recency.
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