PALMER HOUSE HILTON.
17 E MONROE ST · LOOP, CHICAGO
Failed 4 of 11 inspections. 9 critical violations on the cumulative record. Pattern of issues, not a one-off.
THE NUMBERS
INSPECTION HISTORY
FEB 22026PASSED14 violations1 CRITICALDETAILS
5-202.12 (B-D) : MUST REPAIR OR REPLACE SLOW DRAIN AT HAND SINK IN SMALL PREP AREA.
3-302.12 : MUST LABEL FOOD STORAGE CONTAINERS WHEN FOOD IS NOT IN ORIGINAL PACKAGE(SQUEEZE BOTTLES).
3-307.11 : MUST PROVIDE A SPLASH GUARD AT HAND SINK IN POTTER'S BAR AREA.
4-101.19 : MUST REPAIR OR REPLACE MISSING HANDLE ON PREP COOLER DRAWER.MUST APPLY A SEALANT OR PAINT RAW WOOD SHELVING UNITS IN LOCKWOOD GRAB N GO SERVICE COUNTER.
4-501.12 : MUST REPAIR OR REPLACE WORN CUTTING BOARDS WITH DEEP GROOVES AND DISCOLORED SURFACES TO BE IN GOOD REPAIR.
: 4-501.11 : MUST REPAIR OR REPLACE PANTRY PREP DOOR GASKET.
4-601.11(C) : MUST CLEAN DEBRIS BUILD UP FROM ALL EQUIPMENT,SHELVING UNITS,ROLLING CARTS,PREP COOLERS,DELIME DISH MACHINE,UNDERSIDES OF SCRAPE COUNTER IN DISH WASHING AREA.
: 5-205.15 : MUST REPAIR OR REPLACE LEAKY STOPPER HANDLE AT 2- COMPARTMENT SINK, 3- COMPARTMENT SINK IN REAR PREP AREA,1- COMPARTMENT IN PANTRY PREP.
6-201.13 : MUST REPAIR OR REPLACE LOOSE WALL PANELS IN DISH WASHING/MOP SINK AREAS,LOOSE FLOOR PANEL IN WALK IN COOLER.
6-201.16 : MUST SCRAPE CHIPPING PAINT FROM WALLS AND CEILINGS IN DISH WASHING AREA.
6-201.11 : MUST CLEAN DUST BUILD UP FROM WALLS AND CEILINGS THROUGHOUT ALL PREP,DISH WASHING AND BAR AREA.
6-501.13 : MUST CLEAN EXCESSIVE GREASE AND FOOD DEBRIS BUILD UP FROM FLOOR UNDER,AROUND,ALONG WALL BASES THROUGHOUT PREMISES,WALK IN COOLERS AND FREEZERS INCLUDING FLOOR DRAINS.
6-202.11 : MUST REPAIR OR REPLACE CRACKED LIGHT SHIELD IN GRAB AND GO REAR PREP AREA.
2-102.13 : OBSERVED MISSING FOOD ALLERGEN TRAINING FOR FOOD MANAGER MUST PROVIDE AND MAINTAIN.
JAN 262026FAILED20 violations4 CRITICALDETAILS
OBSERVED POOR HYGIENIC PRACTICES BY DISH WASHER TWICE HANDLING DIRTY AND THEN CLEAN DISHES WITH PLASTIC GLOVES ON WITHOUT WASHING HANDS. INSTRUCTED TO WASH HANDS AFTER EVERY POSSIBLE CONTAIMNATION.(PRIORITY 7-38-010)(COS)(CITATION ISSUED)
OBSERVED BARE HAND CONTACT WITH READY TO EAT FOODS BY TWO MALE EMPLOYEES.OBSERVED EMPLOYEE HANDLING TOAST FROM ONE PLATE TO ANOTHER AND THE OTHER ONE PLACING BIB LETTUCE ONTO TOAST FOR SANDWICH WITHOUT WEARING GLOVES. FOOD ITEMS WERE DISCARDED.MUST PROVIDE A BARRIER FOR HANDLING READY TO EAT FOODS. (PRIORITY 7-38-010)(COS)(CITATION ISSUED)
MUST REPAIR OR REPLACE SLOW DRAIN AT HAND SINK IN SMALL PREP AREA.
MUST LABEL FOOD STORAGE CONTAINERS WHEN FOOD IS NOT IN ORIGINAL PACKAGE(SQUEEZE BOTTLES).
OBSERVED EVIDENCE OF A LIVE ROACH ON UPPER WALL ABOVE DISH MACHINE AND APPX. 50 OR MORE LIVE SMALL FLIES FLYING AROUND,ON CEILING AND WALLS AND FLOOR DRAINS IN PREP AREAS,DISH WASHING AREAS,BAR AREA,DINING ROOM,GRAB N GO AND (POTTERS BAR).RECOMMENDED TO HAVE A PEST CONTROL OPERATOR TO SERVICE PREMISES ON OR AFTER 1/26/26.(PRIORITY FOUNDATION 7-38-020(A)(CITATION ISSUED)
MUST PROVIDE A SPLASH GUARD AT HAND SINK IN POTTER'S BAR AREA.
OBSERVED FOOD HANDLERS NOT USING PROPER BARRIERS FOR HANDLING READY TO EAT FOODS .
MUST REPAIR OR REPLACE MISSING HANDLE ON PREP COOLER DRAWER.MUST APPLY A SEALANT OR PAINT RAW WOOD SHELVING UNITS IN LOCKWOOD GRAB N GO SERVICE COUNTER.
MUST REPAIR OR REPLACE WORN CUTTING BOARDS WITH DEEP GROOVES AND DISCOLORED SURFACES TO BE IN GOOD REPAIR.
MUST REPAIR OR REPLACE PANTRY PREP DOOR GASKET.
MUST CLEAN DEBRIS BUILD UP FROM ALL EQUIPMENT,SHELVING UNITS,ROLLING CARTS,PREP COOLERS,DELIME DISH MACHINE,UNDERSIDES OF SCRAPE COUNTER IN DISH WASHING AREA.
MUST REPAIR OR REPLACE LEAKY STOPPER HANDLE AT 2- COMPARTMENT SINK, 3- COMPARTMENT SINK IN REAR PREP AREA,1- COMPARTMENT IN PANTRY PREP.
OBSERVED OUTSIDE DUMPSTER OVERFLOWING WITH TRASH AND DEBRIS WITHOUT TIGHT FITTING LIDS.MUST HAVE TRASH BELOW RIM AND PROVIDE TIGHT FITTING LIDS.(PRIOIRTY FOUNDATION 7-38-020(B)(CITATION ISSUED)
MUST REPAIR OR REPLACE LOOSE WALL PANELS IN DISH WASHING/MOP SINK AREAS,LOOSE FLOOR PANEL IN WALK IN COOLER.
MUST SCRAPE CHIPPING PAINT FROM WALLS AND CEILINGS IN DISH WASHING AREA.
MUST CLEAN EXCESSIVE GREASE AND FOOD DEBRIS BUILD UP FROM FLOOR UNDER,AROUND,ALONG WALL BASES THROUGHOUT PREMISES,WALK IN COOLERS AND FREEZERS INCLUDING FLOOR DRAINS.
MUST CLEAN DUST BUILD UP FROM WALLS AND CEILINGS THROUGHOUT ALL PREP,DISH WASHING AND BAR AREA.
MUST REPAIR OR REPLACE CRACKED LIGHT SHIELD IN GRAB AND GO REAR PREP AREA.
OBSERVED MISSING FOOD ALLERGEN TRAINING FOR FOOD MANAGER MUST PROVIDE AND MAINTAIN.
PREVIOUS CORE VIOLATIONS FROM REPORT #2621793 8/6/25 NOT CORRECTED-#51-5-205.15: OBSERVED COLD WATER KNOB AT HANDWASHING SINK IN MEN'S EMPLOYEE WASHROOM MISSING AND COLD WATER NOT TURNING ON. INSTRUCTED TO REPLACE MISSING COLD WATER KNOB AND RESTORE COLD RUNNING WATER TO HANDWASHING SINK IN MEN'S EMPLOYEE WASHROOM.#53-5-501.17: OBSERVED NO COVERED RECEPTACLE IN WOMEN'S EMPLOYEE WASHROOM. INSTRUCTED TO PROVIDE COVERED RECEPTACLE IN WOMEN'S EMPLOYEE WASHROOM FOR SANITARY PRODUCTS.(PRIORITY FOUNDATION 7-42-090)(CITATION ISSUED)
AUG 62025PASSED2 violationsDETAILS
5-205.15: OBSERVED COLD WATER KNOB AT HANDWASHING SINK IN MEN'S EMPLOYEE WASHROOM MISSING AND COLD WATER NOT TURNING ON. INSTRUCTED TO REPLACE MISSING COLD WATER KNOB AND RESTORE COLD RUNNING WATER TO HANDWASHING SINK IN MEN'S EMPLOYEE WASHROOM.
5-501.17: OBSERVED NO COVERED RECEPTACLE IN WOMEN'S EMPLOYEE WASHROOM. INSTRUCTED TO PROVIDE COVERED RECEPTACLE IN WOMEN'S EMPLOYEE WASHROOM FOR SANITARY PRODUCTS.
AUG 12025FAILED3 violationsDETAILS
4-501.110: OBSERVED TEMPERATURE OF WASH SOLUTION AT HIGH TEMPERATURE DISH MACHINE AT IMPROPER TEMPERATURE OF 137F. INSTRUCTED THE TEMPERATURE OF THE WASH SOLUTION IN SPRAY TYPE WAREWASHERS THAT USE HOT WATER TO SANITIZE MAY NOT BE LESS THAN 150F, INSTRUCTED TO REPAIR HIGH TEMPERATURE DISH MACHINE. PRIORITY FOUNDATION VIOLATION 7-38-025 CITATION ISSUED.(NOTE: CITATION FOR PRIORITY FOUNDATION VIOLATION ISSUED ON 7/30/2025)
5-205.15: OBSERVED COLD WATER KNOB AT HANDWASHING SINK IN MEN'S EMPLOYEE WASHROOM MISSING AND COLD WATER NOT TURNING ON. INSTRUCTED TO REPLACE MISSING COLD WATER KNOB AND RESTORE COLD RUNNING WATER TO HANDWASHING SINK IN MEN'S EMPLOYEE WASHROOM.
5-501.17: OBSERVED NO COVERED RECEPTACLE IN WOMEN'S EMPLOYEE WASHROOM. INSTRUCTED TO PROVIDE COVERED RECEPTACLE IN WOMEN'S EMPLOYEE WASHROOM FOR SANITARY PRODUCTS.
JUL 302025FAILED7 violations1 CRITICALDETAILS
OBSERVED IMPROPER MINIMUM WATER TEMPERATURES RANGING BETWEEN 70.2-70.3F AT HANDWASHING SINKS IN MEN AND WOMEN'S WASHROOMS NEAR RESTAURANT AND LOBBY BAR. OBSERVED IMPROPER MINIMUM WATER TEMPERATURES AT BOTH HANDWASHING SINKS IN MEN'S WASHROOM AND AT MIDDLE AND RIGHT HANDWASHING SINKS IN WOMEN'S WASHROOM NEAR RESTAURANT AND LOBBY BAR. INSTRUCTED A HANDWASHING SINK SHALL BE EQUIPPED TO PROVIDE WATER AT A TEMPERATURE OF AT LEAST 100F THROUGH A MIXING VALVE OR COMBINATION FAUCET. PRIORITY VIOLATION 7-38-030(C)CITATION ISSUED.
OBSERVED COLD TCS FOODS, HELD AT IMPROPER TEMPERATURES RANGING BETWEEN 46.6-55.8F. OBSERVED COLD TCS FOODS, MILK(46.6-51.4F), HALF N HALF(49.1-50.9F) AND HEAVY CREAM(55.8F) HELD AT IMPROPER TEMPERATURE. INSTRUCTED ALL COLD TCS FOOD MUST BE HELD AT 41F OR BELOW. CORRECTED ON SITE MANAGER VOLUNTARILY DISCARDED AND DENATURED FOOD VALUED AT $66 WEIGHING 90LBS. PRIORITY VIOLATION 7-38-005 CITATION ISSUED.
OBSERVED NO DISCLOSURE ON MENU STATING THAT ASTERISKED ANIMAL DERIVED FOODS ARE SERVED RAW, UNDERCOOKED OR COOKED TO ORDER. CORRECTED ON SITE DISCLOSURE STATING THAT ASTERISKED ANIMAL DERIVED FOODS CAN BE SERVED RAW, UNDERCOOKED OR COOKED TO ORDER ADDED TO MENU BEFORE CONCLUSION OF INSPECTION. PRIORITY FOUNDATION VIOLATION 7-38-005 NO CITATION ISSUED
OBSERVED SMALL TWO DOOR COLD HOLDING UNIT IN BARISTA AREA AT IMPROPER AMBIENT TEMPERATURE OF 49.6F. INSTRUCTED ALL COLD HOLDING UNITS MUST BE MAINTAINED AT 41F OR BELOW. HELD FOR INSPECTION TAG PLACED ON DOOR COLD HOLDING UNIT IN BARISTA AREA. PRIORITY VIOLATION 7-38-005 CITATION ISSUED
OBSERVED TEMPERATURE OF WASH SOLUTION AT HIGH TEMPERATURE DISH MACHINE AT IMPROPER TEMPERATURE OF 137F. INSTRUCTED THE TEMPERATURE OF THE WASH SOLUTION IN SPRAY TYPE WAREWASHERS THAT USE HOT WATER TO SANITIZE MAY NOT BE LESS THAN 150F, INSTRUCTED TO REPAIR HIGH TEMPERATURE DISH MACHINE. PRIORITY FOUNDATION VIOLATION 7-38-025 CITATION ISSUED.
OBSERVED COLD WATER KNOB AT HANDWASHING SINK IN MEN'S EMPLOYEE WASHROOM MISSING AND COLD WATER NOT TURNING ON. INSTRUCTED TO REPLACE MISSING COLD WATER KNOB AND RESTORE COLD RUNNING WATER TO HANDWASHING SINK IN MEN'S EMPLOYEE WASHROOM.
OBSERVED NO COVERED RECEPTACLE IN WOMEN'S EMPLOYEE WASHROOM. INSTRUCTED TO PROVIDE COVERED RECEPTACLE IN WOMEN'S EMPLOYEE WASHROOM FOR SANITARY PRODUCTS.
show all 11 inspections →
MAY 92024PASSED12 violations1 CRITICALDETAILS
OBSERVED HANDWASHING SINK AT THE POTTER'S BAR AREA MISSING HANDWASHING SIGNAGE. INSTRUCTED TO PROVIDE ADEQUATE HANDWASHING SIGNAGE TO ALL HANDWASHING SINKS AND MAINTAIN.
OBSERVED BEEF STOCK THAWING IN KITCHEN AREA 2-COMPARTMENT SINK NOT IN CONTACT WITH COOL, RUNNING WATER. INSTRUCTED TO THAW TCS FOODS USING APPROVED THAWING METHODS SUCH AS THAWING UNDER REFRIGERATION AND MAINTAIN.
OBSERVED BULK DRY FOOD STORAGE CONTAINERS STORED BENEATH FIRE SUPPRESSION LINES IN THE MAIN KITCHEN AREA. INSTRUCTED TO RELOCATE BULK DRY FOOD STORAGE CONTAINERS FROM BENEATH FIRE SUPPRESSION LINES AND OTHER PROHIBITED AREAS.
OBSERVED IN-USE WIPING CLOTHS STORED IN WATER WITHOUT SANITIZER AT KITCHEN AREA 2-COMPARTMENT SINK. INSTRUCTED TO REMOVE FROM WATER AND STORE IN SANITIZER SOLUTION, OR MAINTAIN WIPING CLOTHS DRY FOR LEANING SPILLS.
OBSERVED DRAWER HANDLE ON PREP COOLER AT MAIN KITCHEN LINE TO BE MISSING AND DRAWER IN POOR REPAIR. FOUND TOP-SLIDING DOOR HANDLE OF BEER COOLER AT LOBBY BAR AREA TO BE COVERED IN SOILED TAPE AND IN POOR REPAIR. INSTRUCTED TO REPAIR OR REPLACE DRAWER COOLER AND BEER COOLER HANDLES AND MAINTAIN ALL EQUIPMENT IN GOOD REPAIR.
OBSERVED ALUMINUM FOIL USED TO LINE NONFOOD-CONTACT SURFACES OF MINIATURE CONVECTION OVEN IN THE MAIN KITCHEN AREA. INSTRUCTED TO REMOVE ALUMINUM FOIL AND MAINTAIN NON-FOOD CONTACT SURFACES OF EQUIPMENT SMOOTH AND EASILY-CLEANABLE.
OBSERVED DRAIN WELL AND DRAIN GRATE BENEATH 2-COMPARTMENT SINK IN THE REAR KITCHEN AREA TO BE RUSTED AND NOT EASILY-CLEANABLE. INSTRUCTED TO REPAIR OR REPLACE DRAIN WELL AND GRATE AND MAINTAIN PLUMBING FIXTURE SMOOTH AND EASILY-CLEANABLE.
OBSERVED LOBBY BAR AREA DUMP SINK FAUCET TO BE LEAKING, BUT FUNCTIONAL. INSTRUCTED TO REPAIR OR REPLACE DUMP SINK FAUCET PLUMBING AND MAINTAIN ALL PLUMBING FIXTURES IN GOOD REPAIR.
OBSERVED BACKFLOW PREVENTION DEVICE PRESENT AT THE REAR KITCHEN AREA UTILITY SINK, BUT INSTALLED IN LOCATION THAT IS INACCESSIBLE FOR CLEANING OR SERVICE. INSTRUCTED TO RELOCATE BACKFLOW PREVENTION DEVICE SO THAT IT MAY BE EASILY SERVICED AND MAINTAINED.
OBSERVED FLOOR AND WALL BEHIND LOW-TEMPERATURE DISH MACHINE IN THE LOBBY BAR AREA TO BE INACESSIBLE FOR CLEANING AND NOT EASILY-CLEANABLE. INSTRUCTED TO MAINTAIN PHYSICAL FACILITY SURFACES SMOOTH AND EASILY-CLEANABLE.
OBSERVED CEILING THROUGHOUT MAIN AND REAR KITCHEN AREAS TO BE SOILED WITH FOOD DEBRIS AND DUST. FOUND CEILING AND WALLS IN KITCHEN WAREWASHING AREA NEAR CEILING INTAKE VENT TO BE HEAVILY SOILED WITH DUST. INSTRUCTED TO CLEAN FLOORS, WALLS, AND CEILINGS AT ADEQUATE FREQUENCY TO PREVENT BUILD UP OF SOIL AND DUST AND MAINTAIN.
OBSERVED LIGHT SHIELD IN KITCHEN WALK-IN COOLER TO BE CRACKED AND IN POOR REPAIR. INSTRUCTED TO REPAIR OR REPLACE LIGHT SHIELD AND MAINTAIN ALL LIGHT BULBS IN FOOD PREP OR FOOD STORAGE AREAS ADEQUATELY SHIELDED.
NOV 72023FAILED5 violations1 CRITICALDETAILS
4-501.114 OBSERVED A LOW TEMPERATURE DISH MACHINE, LOCATED BEHIND THE 1ST FLOOR BAR AREA, NOT PROPERLY SANITIZING AT 0PPM OF CHLORINE DURING THE INSPECTION. INSTRUCTED TO REPAIR AND ALWAYS MAINTAIN 50PPM-100PPM OF CHLORINE SANITIZING CONCENTRATION AT ALL TIMES. SAID LT DISH MACHINE TAGGED AND HELD FOR INSPECTION AND MAY NOT BE USED. PRIORITY VIOLATION. CITATION ISSUED 7-38-025.
3-603.11 OBSERVED NO CONSUMER ADVISORY DISCLOSURE FOR ITEMS THAT CAN BE ORDERED UNDERCOOKED OR RAW ON THE LUNCH AND DINNER MENUS SUCH AS; AVOCADO TOAST W/EGG, GRILLED SALMON, BURGERS AND NEW YORK STRIP STEAK. INSTRUCTED TO PROVIDE A CONSUMER ADVISORY DISCLOSURE FOR ALL ITEMS THAT CAN BE ORDERED UNDERCOOKED OR RAW ON THE LUNCH AND DINNER MENUS. PRIORITY FOUNDATION 7-38-005.
6-501.111 OBSERVED EVIDENCE OF LIVE INSECT ACTIVITY ON SITE, OBSERVED ABOUT 20 LIVE SMALL FLIES ON THE WALLS BEHIND THE 1ST FLOOR BAR AREA. INSTRUCTED TO ELIMINATE LIVE SMALL FLIES ACTIVITY, CLEAN AND SANITIZE AFFECTED AREAS AND RECOMMENDED CONTACTING PEST CONTROL FOR A SERVICE. PRIORITY FOUNDATION. CITATION ISSUED UNDER INSPECTION REPORT #2584775.
3-303.11 OBSERVED ICE FOR HUMAN CONSUMPTION BEING USED AS A COOLANT AND PREPACKAGED DESSERTS STORED ON TOP OF THE ICE INSIDE OF AN ICE BIN BEHIND THE 1ST FLOOR BAR AREA. INSTRUCTED TO DISCARD AND NEVER USE ICE FOR HUMAN CONSUMPTION AS A COOLANT. MANAGER DISCARDED ICE DURING THE INSPECTION. PRIORITY VIOLATION. CITATION ISSUED 7-38-005.
2-102.13 OBSERVED THE CITY OF CHICAGO FOOD SERVICE SANITATION MANAGER THAT IS ON DUTY WITHOUT AN ALLERGEN TRAINING CERTIFICATE. INSTRUCTED TO MEET REQUIREMENT.
OCT 132022PASS W/ CONDITIONS3 violations1 CRITICALDETAILS
OBSERVED FOOD HANDLER TOUCH READY-TO-EAT FOOD GRANOLA AND CUT FRIUTS WITH BARE HANDS. FOOD EMPLOYEES’ MAY NOT CONTACT EXPOSED, READY-TO-EAT FOOD WITH THEIR BARE HANDS. MUST USE SUITABLE UTENSILS SUCH AS DELI TISSUE, SPATULAS, TONGS, SINGLE-USE GLOVES, OR DISPENSING EQUIPMENT. PRIORITY VIOLATION. 7-38-010. CITATION ISSUED.
OBSERVED FOOD ITEMS STORED ON FLOOR IN BASEMENT WALK-IN COOLER. INSTRUCTED MANAGER TO ELEVATE ALL FOOD SIX INCHES OFF FLOOR.
OBSERVED RESIDUE ON INTERIOR SURFACES OF ICE MACHINE. INSTRUCTED MANAGER TO CLEAN AND MAINTAIN
JUL 52022PASS W/ CONDITIONS1 violationDETAILS
OBSERVED PREPARED TCS FOOD ITEMS (COOKED PASTA) IN WALK IN COOLER WITHOUT LABELS. INSTRUCTED TO PROVIDE DISCARD DATE LABELS (NOT TO EXCEED 7 DAYS) ON ALL FOODS PREPARED ON SITE AND HELD FOR MORE THAN 24 HOURS AND MAINTAIN. MANAGER CORRECTED ON SITE. PRIORITY FOUNDATION VIOLATION 7-38-005. CITATION ISSUED.
JUN 22021PASSED4 violationsDETAILS
MISSING A SPLASH GUARD AT DISH ROOM HAND WASH SINK AT LOOK WOOD KITCHEN, INSTRUCTED TO INSTALL.
BOTTOM SHELF OF DRAWER COOLERS NOT CLEAN, MOLDY SURFACES AND DIRT NOTED, INSTRUCTED TO CLEAN AND MAINTAIN.
INTERIOR SURFACES OF ICE MAKER NOT CLEAN, INSTRUCTED TO CLEAN AND MAINTAIN.
FLOORS NOT CLEAN UNDER MAIN KITCHEN HAND WASH SINKS AND PREP TABLE, TRASH AND FOOD DEBRIS NOTED, INSTRUCTED TO CLEAN AND MAINTAIN.
Data sourced from Chicago Dept. of Public Health. We'd love to link you straight to this restaurant's record — turns out Chicago considers that a luxury. The full dataset is what's on offer →