EL POLLO REGIO.

City of Dallas

11322 GARLAND RD · CASA LINDA, DALLAS

Last inspected 2023.

18 inspections on record since 2016 · Last inspected Sep 2023.

Last inspected Sep 2023. Records may not reflect current conditions.

THE NUMBERS

INSPECTIONS

VIOLATIONS

131

total on record

LAST INSPECTED

SEP 2023

INSPECTION HISTORY

SEP 24

2023

PASS 9 violations

1 pts Other

*37 Food protected from cross contamination by storing the food in packages, covered containers, or

observed open containers of sauce- not protected

1 pts Other

*40 Reuse of single service articles

observed drive-thru staff members drop single use cup and pick up/ restock

3 pts Other

*03 Food products not maintained at 135øF or above

half a chicken inside warmer observed at 124 F- reheat to 165 F

1 pts Facility Condition

*45 Premises shall be maintained in good repair

replace missing floor tiles (bag n box)

2 pts Sanitation

*33 Rinsing procedures - 3 compartment sink

observed staff washing dishes at 3- compartment sink

1 pts Pest Activity

*34 Outer door: solid,selfclosing,tightfitting

daylight seen underneath back door- not weather/ rodent proof

2 pts Other

*31 Individual, disposable towels

no paper towels at back handsink

1 pts Sanitation

*42 Dirty nonfood contact surfaces

observed vent hood filters with heavy build up

2 pts Food Storage & Handling

*24 Food Labeling- with common name of the food

Label big drink dispensors

FEB 22

2023

PASS 5 violations

3 pts Sanitation

*10 Clean Sight and Touch

BUILD UP IN SIDE ICE MACHINE

3 pts Chemical Safety

*18 Chemical separate by spacing - Retail Sale

SANITIZING BUCKET STORE SAME SHELF WITH DRINKS Plastic CUPS

1 pts Food Temperature

*47 Other Violations

BROKEN GASKET AT DOOR OF COLD HOLD

1 pts Facility Condition

*42 Floors/walls/ceiling/nonfood dirty

BUILD UP ON AC COVER IN WIC

3 pts Food Storage & Handling

*07 Food safe, good condition, unadulterated, and honestly presented

DENTED CAN IN STOCK

SEP 16

2022

PASS 4 violations

2 pts Documentation & Training

* 21 RFSM notify 10 days & replacement in 45 days

no city of dallas rfsm

1 pts Sanitation

*42 Dirty nonfood contact surfaces

dirty fan cover and ceiling in wic

1 pts Documentation & Training

*47 RFSM Certificate - Not Display

2 pts Other

*22 Nail polish, fake nails, criteria

pic with long nails

MAR 22

2022

PASS 2 violations

2 pts Documentation & Training

* 21 RFSM notify 10 days & replacement in 45 days

NO CITY OF DALLAS RFSM. PLEASE GET COPY OF RFSM FROM OFFICE OF CONSUMER HEALTH WITHIN 10 BUINESS DAYS AND SEND COPY TO ME

3 pts Sanitation

*18 Toxic Chemical Storage - Retail Sale

SANITIZER BUCKETS STORE ON FOOD SHELF

OCT 27

2021

PASS 1 violation

2 pts Documentation & Training

* 21 RFSM notify 10 days & replacement in 45 days

NO RFSM FOR MANAGER ONSITE

show all 18 inspections →

MAY 24

2021

PASS 4 violations

2 pts Other

*31 Individual, disposable towels

NO DISPOSABLE TOWELS AT HAND SINK

1 pts Sanitation

*42 Nonfood-contact surfaces material

RUSTED SURFACE FOR DISHOLDER

1 pts Facility Condition

*45Physical Facilities Floors,Walls,Ceilings

LEAK FROM CEILING

2 pts Documentation & Training

* 21 RFSM notify 10 days & replacement in 45 days

EXPIRED RFSM

NOV 3

2020

PASS · 0 violations

MAY 14

2020

PASS · 0 violations

APR 7

2020

PASS 2 violations

1 pts Facility Condition

*43 Light bulbs, light shields provided

replace light bulb in vent hood

1 pts Other

*47 Other Violations

towels under cutting board

DEC 4

2019

PASS 7 violations

1 pts Facility Condition

*43 Light bulbs, light shields provided

REPAIR LIGHT IN VENT HOOD

1 pts Other

*47 Other Violations

DIRTY FAN COVER IN WIC

3 pts Plumbing & Waste

*19 Plumbing design, construction, and install.

KEEP DRAIN TUBE 6 INCH ABOVE FLOOR DRAINAGE

1 pts Sanitation

*42 Nonfood-contact surfaces material

CLEAN FLOOR WITHIN DRY STORAGE AREA

1 pts Sanitation

*36 Cloths in-use for wiping between uses stored

STORE Wiping TOWEL IN SANITIZING BUCKET NOT ON PREP SURFACE

2 pts Sanitation

*32 Food-contact surfaces. smooth, non-absorbent and easily cleanable

NO TOWEL UNDER CUTTING BOARD

3 pts Employee Hygiene

*14 Cloth glove--use

EMPLOYEE PICK FOOD ON FLOOR WITH GLOVE THAT SHE IMMEDIATELY TURN TO SAVE CUSTOMER RTE FOOD WITH

MAY 24

2019

PASS 4 violations

1 pts Food Temperature

*39 Loosely cover cooling foods

3 pts Food Storage & Handling

*09 Raw ready to eat - Food protected from cross contamination by separating, storage, preparation,

raw shell eggs adj veggies

3 pts Food Storage & Handling

*18 Toxic items labeling-non original container

label all chemicals

2 pts Food Temperature

*27 Cooling method, criteria - using ice bath

use proper cooling methods -do not leave large quantities of food to cool at room temp

APR 26

2019

PASS 13 violations

1 pts Other

*45 Drying Mops-air dry

1 pts Food Storage & Handling

*41 Food storage containers, identified with common name of food.

3 pts Food Storage & Handling

*09 Cooked ready to eat - Food protected from cross contamination by separating, storage, preparatio

raw shell eggs stored adj cheese

2 pts Food Temperature

*27 Cooling method, criteria - smaller portions

1 pts Sanitation

*39 In-use utensils, between-use storage. During pauses in food preparation or dispensing, food prep

using portion cups to scoop, must use utensil with handle and keep upright

1 pts Sanitation

*40 Single use articel wrapped or dispensed

cup lids upside down, protect food contact surface

2 pts Sanitation

*26 Consumer Advisory--salad bar or buffet --- use of clean tableware to return

at salsa bar

3 pts Other

*03 Food products not maintained at 135øF or above

beans left out 125 F seasoning/ veg mix 110 F left out chicken in warming cabinet 125F/121F

3 pts Food Temperature

*01 Cooling -- total 6 hours, 135-41øF

large pan of steak cooked at 8 am still 46 F in center use the cooling methods provided via email to cool food beans on stove 95 F cooled for 2 hrs

3 pts Food Storage & Handling

*18 Toxic items labeling-non original container

red buckets not labeled with contents

2 pts Sanitation

*32 Equipment has cracks and corners

ice bucket

2 pts Documentation & Training

*21 Demonstrateion of knowledge by PIC

Managers should review food code thoroughly manager did not know proper arrangement of raw proteins

1 pts Facility Condition

*47 Other Violations

post "no smoking within 15 feet of entrance City of Dallas Ordinance" signs at entrance doors customers smoking Less than one foot from doors

APR 16

2019

FAIL 19 violations

3 pts Sanitation

*10 Sanitization after Cleaning

employee cleaned knife without sanitizing

2 pts Sanitation

*31 Handwashing lavatory - used for other purpose

2 pts Documentation & Training

*22 Handlers-Certificate Not On Site

missing several employee certificates

1 pts Sanitation

*35 Eating food, chewing gum, drinking beverages, or using tobacco

multiple employees eating drinks stored on equipment

3 pts Food Temperature

*03 Food products not maintained at 135øF or above

cooked onions 117 F left out chicken in not hold 112F, 120 F, 127 F taking too long to transfer from grill to hot hold unit? unit may not be working properly

2 pts Food Temperature

*27 Cooling method, criteria - placing the food in shallow pans

1 pts Other

*45 Drying Mops-air dry

3 pts Sanitation

*14 Hands wash procedures-without soap

dispenser broken

2 pts Sanitation

*32 Equipment & Utensils smooth easily cleanable

no towels under cutting boards no paper on shelves no raw wood crates

3 pts Food Temperature

*02 Cold Hold (41øF/45øF or below)

shredded chicken 50 F chicken taquitoes 45 F elevated temperature due to hot beef flan@front 42 F

1 pts Other

*37 Food protected from cross contamination by storing the food in packages, covered containers, or

cover all food when not in use

2 pts Documentation & Training

*21 RFSM - Not On Site

not registered with city of Dallas

3 pts Food Temperature

*01 Cooling -- within 2 hours, 135-70øF

rare beef 77 F at center after 2 hrs, will cook fully and then cool

1 pts Food Storage & Handling

*41 Food storage containers, identified with common name of food.

1 pts Sanitation

*39 In-use utensils, between-use storage. During pauses in food preparation or dispensing, food prep

paddles in still water

1 pts Facility Condition

*34 Outer door: solid,selfclosing,tightfitting

2 pts Sanitation

*26 Consumer Advisory--salad bar or buffet --- use of clean tableware to return

no notification that customers must use a clean plate each time@ salsa bar

1 pts Pest Activity

*34 Remove dead/trapped pests

dead bugs in light shields

3 pts Food Storage & Handling

*09 Food protected cross contamination separating types of raw animal food storage, preparation, hol

raw chicken adj raw beef raw ground beef and raw beef stored together

OCT 25

2018

PASS 10 violations

1 pts Facility Condition

*45Floor, wall, ceiling - Exposed material

2 pts Sanitation

*32 Equipment & Utensils smooth easily cleanable

rusty shelves

1 pts Pest Activity

*34 Controlling pests. Eliminating harborage conditions

flies observed in the facility

1 pts Sanitation

*39 Keep utensils handles upright or protected

ice scoop must be inserted into the ice with the handle upright to prevent contamination

2 pts Sanitation

*29 Sanitizing solutions, testing devices

the employees were not able to demonstrate how to check the sanitizer level.

1 pts Food Storage & Handling

*37 Storing the food at least 15 cm (6 inches) above the floor

2 pts Documentation & Training

*21 RFSM - Not On Site

1 pts Sanitation

*43 Clean vent syst:Intake/exhaust air ducts

3 pts Sanitation

*18 Toxic items storage adjacent to food/utensils

cleaning mop and bucket stored next to bags of onions on the floor in the back area

2 pts Food Storage & Handling

*24 Food Labeling- with common name of the food

OCT 21

2018

FAIL 24 violations

1 pts Sanitation

*42 Dirty nonfood contact surfaces

detail clean attached equipment (grill/heavily grease build up observed

1 pts Facility Condition

*34 Outer openings:closing holes, gaps

day light seen underneath the front doors

2 pts Sanitation

*27 Cooling, heating, and holding capacities. Equipment

small rif

1 pts Other

*37 Storing the food where it is not exposed to splash, dust, or other contamination

cover food boxes

3 pts Sanitation

*14 When to wash hands before donning new gloves

cook observed not washing hands and applying clean gloves

2 pts Sanitation

*31 Handwashing lavatory - used for other purpose

do not store anything inside the hand sink

2 pts Facility Condition

*32 Maintain in Good Repair

rusted shelves observed (dry ingredients) rusted shelves inside of walk in cooler

1 pts Sanitation

*39 Cutting surfaces.

replace worn cutting boards as often as needed

2 pts Food Storage & Handling

*22 Handlers-Certificate Not On Site

all food handlers must be trained in food safety

1 pts Food Storage & Handling

*41 Food storage containers, identified with common name of food.

label all bulk food ingredients containers

3 pts Food Temperature

*01 Cooling -- total 6 hours, 135-41øF

must properly cool hot food down

1 pts Other

*40 Store single-service item in original package

protect single service items by storing poly bags

2 pts Sanitation

*33 Rinsing procedures - 3 compartment sink

3 com sink must be set up correctly, clean dishes must air dry

3 pts Food Storage & Handling

*18 Toxic items labeling-non original container

chemical spray bottles observed not labeled

3 pts Plumbing & Waste

*20 Grease Trap Tickets

1 pts Employee Hygiene

*35 Eating food, chewing gum, drinking beverages, or using tobacco

employee drinking cup observed on prep table

1 pts Sanitation

*36 Cloths in-use for wiping between uses stored

wet cloths must be stored inside a sanitizer solution

2 pts Sanitation

*29 Sanitizing solutions, testing devices

no sanitizer test strips

3 pts Sanitation

*09 Food protected cross contamination arrange each type food in equipment so cross is prevented

raw eggs observed stored over rte food

3 pts Food Storage & Handling

*07 Food safe, good condition, unadulterated, and honestly presented

expired food products

1 pts Sanitation

*46 Physical Facilities Premises

clean restroom

1 pts Sanitation

*47 Other Violations

light shields removed in back storage area replace missing vent a hood filters food employees must focus on one task at a time food staff recommend have cleaning bucket label mop sink recommend

3 pts Food Temperature

*02 Cold Hold (41øF/45øF or below)

raw box of chicken observed out at room temperatures cubed beef 86 degrees f

1 pts Sanitation

*45 Premises shall be maintained in good repair

reseal hand sink to wall near 3 com sink clean the floor throughout the kitchen area cover floor drain in grill area seal opening above the bag-n box check interior of walk in cooler

FEB 12

2018

PASS 11 violations

2 pts Food Temperature

*27 Cooling method, criteria - smaller portions

1 pts Food Temperature

*39 Loosely cover cooling foods

1 pts Employee Hygiene

*35 Eating food, chewing gum, drinking beverages, or using tobacco

2 pts Documentation & Training

*22 Handlers-Certificate Not On Site

3 pts Facility Condition

*03 Food products not maintained at 135øF or above

warmer 110 F cooked chicken 117 F replace or repair

3 pts Food Storage & Handling

*18 Toxic items labeling-non original container

2 pts Food Temperature

*27 Cooling method, criteria - using ice bath

2 pts Other

*21 A establishment shall have written procedures for employees to follow when responding to vomitin

2 pts Other

*32 Approved Food Contact Equip.

no takeout bags on food

1 pts Sanitation

*47 Conditions of Permit-in use of food equipment

3 pts Employee Hygiene

*15 Contact RTE Products w/ Bare Hands

JUN 20

2017

PASS 8 violations

3 pts Sanitation

*10 Chlorine sanitizer concentration, minimum temp.

sanitizer buckets too strong, thought manager/ employee correct amount of chlorine needed

3 pts Food Storage & Handling

*18 Toxic items labeling-non original container

spray bottles not labeled with name of chemical

1 pts Facility Condition

*34 Outer door: solid,selfclosing,tightfitting

repair back door that is not self closing

3 pts Food Temperature

*03 Food products not maintained at 135øF or above

chicken in hot hold in back area not proper temperature

3 pts Sanitation

*10 Clean Sight and Touch

clean gaskets from reach in cooler

1 pts Sanitation

*39 Store all equipment & utensil covered or inverted

ice scoop sitting in ice and not in scoop holder

1 pts Other

*40 Single use articel wrapped or dispensed

place a mat or tray where to go and single use items are sitting

2 pts Sanitation

*21 A establishment shall have written procedures for employees to follow when responding to vomitin

Establishment has to have a spill kit OR written instructions for vomit//diarrhea clean up so employees know how to properly clean

DEC 13

2016

PASS 8 violations

3 pts Food Temperature

*02 Cold Hold (41øF/45øF or below)

condiment bar reads 20F

2 pts Sanitation

*32 Food-contact surfaces. smooth, non-absorbent and easily cleanable

clean all coolers

1 pts Pest Activity

*34 Pest control-routine inspections for

maintain pest control routine

1 pts Sanitation

*39 Store equipment & utensils - avoid contamination

no utensils inside containers/ice machine

1 pts Sanitation

*40 Handle & dispense of cleaned utensils, single-use

using salsa cups to dispense food

1 pts Facility Condition

*43 Light bulbs, light shields provided

replace light bulbs

1 pts Sanitation

*47 Handwashing signage

have sign posted at each handsink

2 pts Sanitation

*29 Sanitizing solutions, testing devices

have test strips for sanitizer tablets

Public inspection records from City of Dallas Code Compliance — Consumer Health Division. Records current as of 2026-07-12. EatOrBeat reports records and does not rate restaurants. Source dataset →

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